• Treat with care: our ceramics are finely handcrafted and fragile.

• Our glazes are lead-free and food-safe.

• While dishwasher and microwave safe, we recommend hand-washing to preserve their longevity. Avoid microwave and oven use as temperature extremes can cause damage.

• When washing by hand, use a soft brush or cloth with mild soap. Avoid abrasive sponges and opt for eco-friendly detergents in the dishwasher.

• Dry completely after cleaning, especially unglazed surfaces, to prevent moisture stains or oil marks.

• Each piece is wheel-thrown and unique, with subtle variations that embody artisanal craftsmanship.

• All decorative ceramics are handcrafted, making each piece unique and imbued with character. Variations in size, shape, or finish are a testament to their authenticity.

• Some pieces may showcase “micro-cracks” in the glaze. This is a deliberate design effect, part of the ceramic artistry.

• To prevent scratches or damage, avoid dragging items across delicate surfaces. Lift rather than push when repositioning.

• Handle decorative ceramics with care, and clean gently with a soft, damp cloth when needed.

Our ceramics are entirely handmade. Variations in size, shape, and color are part of the organic, one-of-a-kind nature of artisanal craftsmanship and should be appreciated as such.

If you are dissatisfied with your order, discover a flaw in functionality, or if an item arrives damaged, please contact us at info@madameceramics.com within 5 days of receiving your order so we can address the issue.

• Return shipping costs are the customer’s responsibility. Items must be packed securely and returned in their original condition. Loss of value due to poor packaging is the customer’s responsibility.

• Shipping costs are non-refundable.

• Custom or made-to-order pieces are final sale and not eligible for refunds or returns.